Question 1

How do I place an order?

Accepted Answer

Ordering from our weekly drop? Head over to the "Our products" page or on the homepage select the current drop!

Ordering a cake? Or a custom birthday or special event order? Send us a text or send us a message on our contact us page!

Question 2

How much notice do you need?

Accepted Answer

Our weekly drops have pickups or delivery in La Marque on the weekend (Saturday or Sunday) 
Houston Delivery is during normal business hours (M-F 7AM-3:30 PM)

For cake orders we ask for minimum 48 hours notice, but understand things happen and will try to accomodate.

Question 3

Where and when is pickup?

Accepted Answer

Our weekly drops have pickups or delivery in La Marque on the weekend (Saturday or Sunday) 
Houston Delivery is during normal business hours (M-F 7AM-3:30 PM)

Custom Celebration Baked Goods will be scheduled seperately.

Question 4

Do you offer delivery or shipping?

Accepted Answer

$5 Galveston County Delivery
$10 Houston Delivery (M-F) 
$20-$30 Houston Weekend Delivery (or Holidays)

Question 5

How can I pay?

Accepted Answer

Weekly Drops- pay when you submit the order.

Custom Orders: Pay deposit- remaining balance is due day before order pickup.

Question 6

Can I change or cancel an order?

Accepted Answer

We understand things happen.

Weekly Drops can be refunded up until the order closes (Friday's at 8 pm)

Custom Orders: Deposit is Non-Refundable. Remaining Balance can be refunded dependent on circumstances.

Question 7

Where can I find ingredient and allergen information?

Accepted Answer

Please contact us for extensive questions! Everything is different!

Question 8

Are you certified Gluten free? Nut free? Dairy free?

Accepted Answer

At Faux-Moo Treats, this is personal! Our family understands firsthand how important food safety and ingredient transparency are when navigating food allergies and dietary restrictions.

🌾 Gluten-Free

All of our products are prepared in a gluten-free home kitchen, and we use only certified gluten-free ingredients. Three members of our household live with celiac disease, so maintaining a gluten-free environment is part of our everyday lives. While we use certified gluten-free ingredients, our kitchen and finished products are not independently tested or formally certified as a gluten-free facility.

🥜 Nut-Free

We do not keep or use peanuts or tree nuts in our kitchen due to family allergies. Because of this, we cannot accommodate substitutions that introduce peanuts, tree nuts, or ingredients derived from them. Please contact us with questions about specific ingredients before ordering.

🥛 Dairy-Free

We do not use dairy ingredients in our kitchen, and our recipes are made without dairy ingredients.

Our commitment to allergen-conscious baking comes from personal experience, and we take ingredient selection seriously. We encourage customers to reach out with questions about ingredients or specific dietary needs before placing an order.

Faux-Moo Treats

FAQ

Frequently Asked Questions